Shipping policy

At Sacred X, we are committed to ensuring that your performance gear reaches you in perfect condition and as quickly as possible. We take great pride in our logistics process, from the moment an order is placed to the second it arrives at your doorstep. Please review our detailed shipping protocols below.

1. Order Processing & Handling

We understand you are eager to receive your gear and push your limits.

  • Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and holidays).

  • High Demand Periods: During major product launches, seasonal sales, or promotional events, processing times may extend slightly due to high order volumes.

  • Order Confirmation: You will receive an automated email immediately after placing your order to confirm that our warehouse team has received your request.

2. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic Shipping: We offer reliable shipping services across Bangladesh, with localized rates based on your specific city or region.

  • International Shipping: Sacred X ships globally. Estimated delivery times for international orders vary depending on the destination and the selected carrier.

  • Free Shipping: We frequently offer free standard shipping on orders exceeding a specific threshold. This will be automatically applied at the checkout stage if your order qualifies.

3. Shipment Tracking & Notifications

Transparency is key to our customer experience.

  • Tracking Number: Once your order has been handed over to our carrier, you will receive a second email containing a unique Tracking Number.

  • Real-Time Updates: You can use this number on our website or the carrier's portal to monitor your package's journey in real-time.

  • Delayed Delivery: While we strive for punctuality, Sacred X is not responsible for delays caused by external factors such as extreme weather, carrier strikes, or global logistics disruptions.

4. Customs, Duties, and Import Taxes

For our international community, please be aware of local regulations.

  • Recipient Responsibility: Sacred X is not responsible for any customs and taxes applied to your order.

  • Fees: All fees imposed during or after shipping (including tariffs, taxes, and VAT) are the sole responsibility of the customer. We recommend contacting your local customs office for detailed information on potential charges.

5. Damages and Missing Packages

We take every precaution to protect your items during transit.

  • Reporting Damage: If you receive your order and find the items are damaged, please save all packaging materials and damaged goods.

  • Contact Timeline: Please contact our support team at sacredxbrand@gmail.com within 48 hours of delivery with photos of the damage so we can file a claim and resolve the issue for you.

  • Lost Packages: In the rare event that a package is marked as "delivered" but you have not received it, please check with neighbors or your local post office before contacting us.